In the rare exception if you are not fully satisfied, within 14 days of the delivery date, please email us to receive your Return Authorization Number (RAN) and a return address. The Return shipping costs are the responsibility of the buyer. Please allow us 3-5 days once we have received your return to process and credit your credit card. A 15% restocking fee applies. The returned product must be in new and unused condition, in the original box with all the documentation, parts and accessories to ensure full credit. New and unused means sale-able condition, original packaging, not dirty and unused.
We cannot accept returns for items that have been cut to your desired length from the standard length of the cane or stick. We do not accept returns for any engraved, hand made, hand painted or custom made items such as the dog handle canes, welcome signs, or our line of hand made walking sticks.
If you have any questions about returns, please contact us at e-mail firstname.lastname@example.org. We thank you for your business.